We wish to say a very big thank you to clients for taking the time to help us to be "the best that we can be".
We did grapple with the issue around loading you with "yet another business survey" but we concluded that what we were looking to achieve was important in both our interests so we pressed the go button. We are pleased we did.
While the completion date set was 25 August we continue to receive survey information and current indications are that the response rate will exceed 60% which is very heartening...in fact it is fantastic!
The various finance teams look forward to the analysis phase and the opportunity to improve the service quality and detail of what we do.
The lucky winners of a beautiful basket of goodies drawn by lot were:
We will be certain to share with you some outcomes of this learning in a future newsletter. Once again many thanks for providing us with this much valued feedback.